Terms & Conditions

Terms & Conditions:

Company information
Lac Demure ApS
VAT: 44105667
Company Address: Westend 4, st tv, 1661 København V, Denmark. 

Terms & Conditions:
Welcome to the Lac Demure website. By accessing our website, you agree to the following terms and conditions. Please read them carefully.

Product Information
We make every effort to display our products as accurately as possible, including their colors and textures. However, we cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to modify or discontinue any product without notice.

Pricing and Payment
All prices displayed on our website are in USD and include Danish Value Added Tax (VAT). Orders originating from outside the EU may be subject to local Value Added Tax (VAT). We reserve the right to modify prices at any time without notice. Payment is due at the time of purchase, and we accept payment by credit card.

Shipping
We ship our products to most countries worldwide. Shipping costs are calculated at checkout and vary depending on your location. We aim to ship all orders within 1-2 business days of receiving payment, and delivery times may vary depending on your location. Please note that during Drops, Sales, or other high-demand periods, processing times may extend to up to 4 business days.

Returns
If for any reason you're not satisfied with your purchase, please contact us within 14 days of receiving your order to arrange a return. Once a Return is initiated, you'll have 14 days to ship the item back to us. Please note that any items you wish to return must be in the same condition as when you received them, with all original packaging intact. Customers are responsible for covering the shipping costs of returns. Returns delivered to a parcel shop will not be picked up and they will be returned to the customer. 

Please note that the cost of return shipping will be deducted from your refund (unless the item is faulty). The amount will be calculated based on the shipping method used and the location of the return. This deduction ensures that the refund process remains fair and consistent. We appreciate your understanding.

Condition of Returned Items
If the returned item is not in its original condition & packaging, Lac Demure ApS reserves the right to deduct an appropriate amount from the refund to cover the depreciation in value. The assessment of the item's condition will be conducted solely by Lac Demure ApS, and the deduction amount will be determined at our discretion based on the item's state upon receipt.

Exchanges 
We accept exchanges for in-stock items if requested within 14 days of receiving your order. Once an exchange is initiated, you'll have 14 days to ship the item back to us. During this time, we'll hold the new item for you for up to 30 days. If the exchange item doesn’t reach our warehouse within this period, we may release it for sale. Should the exchange arrive after 30 days, it will be processed as a return in accordance with our return policy.

For more details, please refer to our return terms. If you have any questions, feel free to contact us.